REFUND POLICY

Refund Policy

We want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Refund

You may request a refund under the following conditions:

• The item is defective or damaged upon arrival
• You received the wrong product
• The item is missing parts or significantly different from the description

To be eligible, the request must be made within 7–14 days of receiving your order.

2. Non-Refundable Items

We do not offer refunds for:

• Items that have been used or worn
• Products damaged due to customer misuse
• Sale or clearance items (if stated as non-refundable)

3. Refund Process

To request a refund:

• Contact our support team with your order details
• Provide clear photos or evidence of the issue
• Our team will review your request within 2–5 business days

If approved, your refund will be processed to your original payment method within 5–10 business days.

4. Exchanges

In some cases, we may offer an exchange instead of a refund depending on product availability.

5. Shipping Costs

Shipping fees are non-refundable. Return shipping costs (if required) are the responsibility of the customer unless the issue was caused by us.

6. Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank account again
• Contact your payment provider
• Then contact us for assistance

7. Contact Us

If you have any questions about refunds or returns, please reach out to our support team.